Terms of Service
Article 1 — Purpose
These Terms of Service (ToS) govern the contractual relationships between Prime Digital Partners and its clients in the context of providing consulting and support services for digital transformation.
Article 2 — Services Offered
- Digital Impact Sprint: digital maturity analysis and personalized digital roadmap
- Express Packages: pre-configured standardized digital solutions
- Custom projects: personalized development and implementation
- Support and training
Article 3 — Quotes and Orders
Any commitment from Prime Digital Partners is subject to prior acceptance of a detailed quote by the client. The quote is valid for 30 days from its issue date.
The order is considered firm and final upon signature of the quote and payment of the agreed deposit.
The order is considered firm and final upon signature of the quote and payment of the agreed deposit.
Article 4 — Prices and Payment Terms
Prices are expressed in euros excluding taxes (excl. VAT). Applicable VAT will be added at the time of invoicing (21% for Belgium).
Payment terms:
• 30% upon order (deposit)
• 40% due upon approval of the mockups
• 30% upon delivery
For projects exceeding EUR 10,000 excl. VAT, payment in 3 installments may be offered upon request.
Invoices are payable within 30 days of invoice date. Any late payment will result in the application of late payment interest at the legal rate in force.
Payment terms:
• 30% upon order (deposit)
• 40% due upon approval of the mockups
• 30% upon delivery
For projects exceeding EUR 10,000 excl. VAT, payment in 3 installments may be offered upon request.
Invoices are payable within 30 days of invoice date. Any late payment will result in the application of late payment interest at the legal rate in force.
Article 5 — Delivery Times
Delivery times are indicated in the quote and are estimates only. Prime Digital Partners commits to using all reasonable means to meet these deadlines.
Any delay attributable to the client (validation delays, content provision, system access) will result in an equivalent schedule adjustment.
Any delay attributable to the client (validation delays, content provision, system access) will result in an equivalent schedule adjustment.
Article 6 — Client Obligations
- Provide necessary information and content within agreed timelines
- Grant access to systems and tools necessary for the mission
- Validate deliverables within agreed timelines
- Pay invoices according to agreed schedules
- Designate a single point of contact for project follow-up
Article 7 — Intellectual Property
Deliverables produced within the scope of the mission become the client's property upon full payment of the service.
Prime Digital Partners retains intellectual property rights over its methods, tools, and know-how developed independently of the mission.
Unless the client expressly objects, Prime Digital Partners reserves the right to mention the collaboration as a commercial reference.
Prime Digital Partners retains intellectual property rights over its methods, tools, and know-how developed independently of the mission.
Unless the client expressly objects, Prime Digital Partners reserves the right to mention the collaboration as a commercial reference.
Article 8 — Confidentiality
Each party commits to keeping confidential information communicated by the other party within the scope of the mission. This obligation persists for 3 years after the end of the mission.
Upon request, a separate non-disclosure agreement (NDA) may be signed.
Upon request, a separate non-disclosure agreement (NDA) may be signed.
Article 9 — Warranties
Digital Impact Sprint: If no valuable opportunity is identified at the end of the Sprint, Prime Digital Partners commits to fully refunding the client.
Packages and projects: Prime Digital Partners guarantees the compliance of deliverables with agreed specifications. Any defect found must be reported within 15 days of delivery.
Packages and projects: Prime Digital Partners guarantees the compliance of deliverables with agreed specifications. Any defect found must be reported within 15 days of delivery.
Article 10 — Liability
Prime Digital Partners' liability is limited to the amounts actually received for the concerned mission. Prime Digital Partners cannot be held responsible for indirect damages (loss of revenue, data loss, etc.).
Article 11 — Termination
In case of serious breach by either party of its obligations, the other party may terminate the contract after formal notice remaining without effect for 15 days.
In case of termination at the client's initiative, amounts paid remain acquired by Prime Digital Partners and work in progress will be invoiced pro rata.
In case of termination at the client's initiative, amounts paid remain acquired by Prime Digital Partners and work in progress will be invoiced pro rata.
Article 12 — Force Majeure
Neither party shall be liable for any delay or failure to perform resulting from a force majeure event as defined by Belgian case law.
Article 13 — Applicable Law and Jurisdiction
These ToS are subject to Belgian law. In case of dispute, the parties commit to seeking an amicable solution. Failing that, the courts of Nivelles shall have exclusive jurisdiction.
Article 14 — Modification of ToS
Prime Digital Partners reserves the right to modify these ToS at any time. The applicable ToS are those in effect at the time of quote signature.
Last updated: January 2026